Withdrawal, Returns and Cancellation

1. Application, Interpretation

This is a distance contract (as defined below), which has the cancellation rights set out below. In principle, a distance contract is an agreement that a consumer concludes without meeting the trader. Within the meaning of Section 13 of the German Civil Code (BGB) a consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession. For the purposes of these cancellation rights, distance contract means a contract made between a trader ( ,  , , hereinafter referred to as "supplier", "we" or "us") and a Consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the supplier and the Consumer, with the exclusive use of one or more means of distance communication (e.g. over the phone or online via a Website) up to and including the time at which the contract is concluded.

2. Right to cancel

Model Cancellation Form
Adobe Acrobat Dokument [37.88 KB]

3. Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

4. Exclusion of the right of withdrawal

There are exceptions to when the right of withdrawal does not apply, though. Certain products and services can be excluded from the right of withdrawal but only if this was clearly notified when making the offer or at any rate in good time before concluding the agreement. The following products and services that might be offered on our Website are excluded from the right of withdrawal, in accordance with the EU Consumer Rights Directive (2011/83/EU) and section 356 (5) of German Civil Code (BGB). This list contains the most relevant products and/or services offered on the Website that are excluded.

4.1. The unique nature of digital content

You cannot withdraw from the purchase of: The customer's consent and confirmation is given in the Order summary via checking a checkbox, before being able to complete the Order. The reason behind this is that unlike a request for a refund on the purchase of a physical product, digital downloadable content is not tangible so that there is no way for the supplier to know whether the customer has truly returned their purchased item; basically, it can be assumed that it remains in their possession indefinitely. For this reason and to ensure the digital content is what the customer wants before downloading it, any such content shall not be supplied within the 14 day cancellation period, unless the consumer has given their express consent to this happening. The consumer must also acknowledge that once the download starts they will lose their right to cancel. If a consumer did not give their consent, they basically could also enjoy the right of withdrawal within 14 days from concluding the contract but would have to wait until the cancellation period has expired before being able to download the digital content.